SERVICES | the-bowsprit-group

Our Services

Optimizing organizational performance through the facilitation of cross-functional teams to develop and align business goals through identifying and utilizing key performance indicators to measure the effectiveness of policies and procedures.

Maximizing system availability and minimizing total cost of operations through the development of strategic back-office and third-party alliances and establishment or refinement of SLAs to maximize core operational support and project deliverables.
Rapidly responding to organizational change and the need for more timely deliverables by utilizing an iterative agile approach to problem-solving with focus on collaboration, individuals and interactions to achieve immediate and sustained incremental improvement.

Partnering with business leaders to proactively identify, size and coordinate internal and external resources to achieve business critical integration objectives.

Translating organizational values and key operational objectives into practical procedures and measurable actions through the establishment of key performance indicators.

Designing targeted training objectives, and performance incentive programs specifically tailored to positively influence and motivate diverse teams of individuals in obtaining KPI objectives.

Leading on-site teams in due diligence, quality assurance and system analysis to facilitate expedited conversions.

Leading teams in building single repository of business/data models, system blueprint and technical architecture to fully understand the current ‘as-is’ state of the business enterprise.

Partnering with business and IT teams to identify opportunities for business process improvement in both short and long term projects resulting in the creation of the ‘to-be’ or future state business processes.

Developing the technology roadmap and associated project plans to move the business from the current ‘as-is’ state to the planned future state in a planned and phased migration.

Spearheading training needs analysis in order to develop a training and development master plan to meet corporate objectives and timelines.

Directing curriculum development for both instructor lead and interactive computer-based training programs targeted to improve employee technical knowledge and enhance customer experience.

Developing strategic and tactical plans to effectively set direction and manage a team of training and curriculum development professionals in the delivery of high quality training materials.

Designing detailed software requirement specifications resulting from client workshops and focus groups.

Partnering with IT development organization to ensure accurate vision match between client requirements and designed solution.

Functioning as liaison between client and development organization throughout project development lifecycle to ensure client expectations are met.

Conducting performance bench marking, needs assessments and face-to-face operational focus sessions to effectively identify and resolve obstacles to successful integration and implementation.

Effectively implementing business process re-design initiatives by applying a comprehensive understanding of the customer's tactical, strategic and financial performance goals. Developing, maintaining and monitoring project budgets to ensure obtainment of cost/benefit objectives.

Achieving key milestones through collaboration and consensus building with business partners and stakeholders to qualify and evaluate opportunities for software / hardware integration and business process re-engineering.

Leading dynamic teams of IT professionals in the design and development of strategic long-term solutions through an interactive software development lifecycle, including end user requirements definition, technical design, coding, quality assurance and version control management.